Avaya IP Office

1. Introduction

The Avaya IP Office Family is the latest advancement in converged voice and data technology from Avaya. IP Office combines high-end voice and data applications normally reserved for large enterprises with easy to use tools that allow the smallest of businesses to deliver cutting edge customer service.

Customer Relations Management, Computer Integrated Telephony, Voicemail, Remote LAN Access, high-speed Internet Access and a full range of other communications tools have all been integrated into this cost effective platform making it the one tool required to meet all the communications needs of the small to medium enterprise.

The Avaya IP Office family is designed to solve the complex communications challenges of the Home Office, Small Office and Medium Enterprise with simple yet powerful communications tools.

Voice Communication Solution

IP Office offers full voice functionality with a comprehensive list of features and benefits for the small or mid-size business, including:

Converged Voice Communications Solution

For converged communications, the IP Office acts as an IP telephony server:

Data Communication Solution

For offices with basic data networking needs, IP Office can provide a complete data communications and networking solution:

Applications Platform

IP Office provides big business benefits and enhanced productivity for small and mid-size businesses with a full compliment of sophisticated applications, including:

Management Tools

The full IP Office solution (phone system, router/firewall/DHCP server, voicemail and other applications) is easily managed through the IP Office Manager.

The IP Office Manager is a Windows PC software application that connects to the IP Office system using TCP/IP. It can be on the same LAN as the IP Office, remote on the WAN, or connected via the Remote Access Server with either a Telephone Adaptor, Router or the optional Internal Modem Card.

A suite of IP Office Wizards can also be used to configure systems and to manage user adds, moves and changes. 

These wizards make setting up and using the IP Office very easy – Business Partners can use them or allow clients to access them for basic moves, adds and changes.

Scalable Platform

The "all-in-one" IP Office Family — servers, media modules and cards for connectivity and preloaded applications — give small and mid-size enterprises the options they want to meet today's communications needs and plans for the future.

Telephone Options

IP Office supports multiple telephone solutions, giving the small and mid-size business maximum flexibility to choose according to their current and future needs:

  • IP Telephones 
     IP Office's integral H.323 Server supports Avaya 5600 IP telephones, selected Avaya 4600 Series H.232 IP telephones, 3600 Wireless VoIP handsets and Phone Manager running in Phone Manager Pro PC Softphone mode.
  • Digital Telephones
     IP Office Digital Station 16 or 30 Modules support the Avaya 5400 Series of digital phones and Avaya T3 Series telephones. The IP Office Digital Station modules also support existing selected MERLIN MAGIX 4400 Series phones and all 6400/2400 Series phones except the 6402.
  • Analog Phones
     IP Office Phone 8, 16 or 30 Modules support standard analog phones, faxes and modems, with support for calling line identification.
  • Wireless Telephones
     Avaya IP DECT base stations can be added to support the new Avaya IP DECT 3701 and 3711 telephones. The IP Office Digital Station modules support the Avaya 3810 telephone.

Application Licensing

IP Office is an application platform, which provides free-of-charge applications, including Phone Manager Lite, Voicemail Lite and CTI interfaces (details are given within the price list). These free-of-charge applications can be upgraded to provide enhanced functionality.

All chargeable applications are enabled by the use of a license key. For these applications to work, a license service either inside the IP Office control unit or optionally on a PC (running Microsoft Windows 2000, XP Professional or 2003) must be used. When using a PC as the license service, the PC must be on the same LAN segment as the IP Office control unit and should be permanently switched on.

Licensing is achieved by the use of a physical feature key dongle, which plugs into the License Service PC's parallel port, USB port or to the serial port of the Small Office Edition, IP406 V2 and IP412 control units. This feature key contains a serial number which is used to validate licenses. The Feature Key serial number must be provided with any order for charged applications.

All license keys are stored on the IP Office switch. This means that if the hardware fails - a rare event - full functionality can quickly be restored by installing a replacement system unit and restoring the previous configuration, and feature key, significantly increasing the resilience of the system. In cases where the Feature Key fails or is changed for one of a different type, a replacement set of license keys is required to match the serial number of the new key.

The license keys are periodically validated against the License Service. If the PC is not running, or the Feature Key (dongle) is unplugged (or otherwise unavailable), then the licenses will be invalidated (and therefore the applications will not work, or will provide 'Lite' functionality) until the system can re-validate them. A short grace period is provided, to ensure that transient network problems do not affect the level of service provided by the system. As soon as the connection between the IP Office system unit and the License Service is restored, the licenses become valid again.

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